Featured Resources
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Articles | Books | Videos | Courses
- Article - Crucial Learning: Constructive Criticism: How to Hear it When You'd Rather Not
- Article - Crucial Learning: Why People Get Defensive and What You Can Do About It
- Article - Crucial Learning: How to Handle a Personal Judgement
- Article - Crucial Learning: Should You Hold People Accountable Publicly?
- Article - Crucial Learning: When Feedback Feels Abusive
- Article - Crucial Learning: How to Respond Effectively to Fierce Criticism
- Article - Crucial Learning: Lean in to Accountability
- Article - Crucial Learning: My Younger Employees Won't Accept Feedback. What Can I Do?
- Article - Crucial Learning: Working with Employee Input
- Article - Crucial Learning: Tips on Influencing Your Team Through Change
- Article - Crucial Learning: What to Do When Employees Don't Respond to Feedback
- Article - Crucial Learning: Leaders Want Input. Employees Wont Share it. What Can We Do?
- Article - Crucial Learning: How to Make It Safe to Deliver Feedback
- Article - Crucial Learning: The Ultimate Guide to Effective Communication in the Workplace
- Article - Crucial Learning: How to Keep Performance Feedback on Track
- Article - Dale Carnegie: Managers Matter
- Article - Dale Carnegie: Recognizing Leadership Blind Spots
- Article - Dale Carnegie: Humble Leaders
- Article - John Maxwell Leadership: Congratulations On Being Promoted! Are You a Leader Yet?
- Article - John Maxwell Leadership: 3 Ways Leaders Can Mobilize Team Members
- Book: Daoust, M. P., & Paton, F. (2020). Conflict at work: A toolkit for managing your emotions for successful results. MaplewheatPublishing.
- Book: Algert, N. T., Liau-Hing, Y. C., & Rogers, K. S. (2021). Conflict management and dialogue in higher education : 3rd edition. Information Age Publishing, Incorporated
- Book: Harvard Business Review. (2018). Management Tips.
- Video - Crucial Learning: How to Advocate for Your Team
- Video - Crucial Learning: How to Manage Passive-Aggressive Comments
- Video - Crucial Learning: How to be Receptive to Feedback You Don't Like
- Video - Crucial Learning: Practicing Perfect Behavior for Sustainable Change
- Video - Crucial Learning: How to Respond to Unexpected Feedback
- Video - Crucial Learning: How to Have a Respectful Disagreement
- Video - Crucial Learning: How to Listen to Someone You Disagree With
- Video - Crucial Learning: Crucial Influence: Four Ways Leaders Can Become More Influential
- Video - Crucial Learning: How to Respond to False Information
- Video - Crucial Learning: How to Set Clear Expectations
- Video - Dale Carnegie: Enabling Leaders to Move Employee Engagement to the Next Level
- Video - FranklinCovey: Be a Better Leader: Build a Culture of Resilience and Psychological Safety
- Video - FranklinCovey: Become a More Successful Leader by Creating a Culture of Feedback
- Video - TED: Why good leaders make you feel safe
- Video - TED: How Great Leaders Innovate Responsibly
- Video - TED: 5 Ways to Lead in an Era of Constant Change
- Video - TED: A Guide To Collaborative Leadership
- Video - TED: Great Leadership is a Network, Not a Hierarchy
- Video - TED: Your 3-Step Guide to Setting Better Boundaries At Work
- Video - TED: The Secret to Giving Great Feedback
- Video - TED: Why We Need to Treat Our Employees As Thoughtfully As Our Customers
- Video - Managers' Minutes: What Employees Want from Managers
- Video - Managers' Minutes: Managing Generations in the Workplace
- Video - Managers' Minutes: Management Strategy: Having Fun at Work
- Video - Managers' Minutes: Management Strategy: Effective 1 on 1's
- Video - Managers' Minutes: Management Strategy: Constructive Feedback
- Video - Managers' Minutes: Management Strategy: Conducting Stay Interviews
- Video - Managers' Minutes: Exploring LinkedIn Learning Collections
- Video - Managers' Minutes: Giving Yourself a Leadership "Wellness Check-up"
- Video - Managers' Minutes: Introduction to Microsoft Teams
- Video - Managers' Minutes: Give Me a Break!
- Video - Managers' Minutes: Building Trust & Advocating for Your Employees
The courses listed below were developed or curated by the Organizational Development department. To view an online course, simply click on the desired course name. You will be directed to log into TrainTraq using your UIN and SSO password. Once in TrainTraq, you can find other online training by selecting Course Catalog and entering "online" in the Course Type field.
Accessibility
ADA for Supervisors and Faculty (#2111125)
This course presents different scenarios meant to challenge supervisors and faculty to think about how to properly respond when an ADA-related issue/potential issue arises.
Communication
Professional Presence (#2111254)
Being professional at work is a key expectation at Texas A&M. Being professional increases cooperation from coworkers and teammates, enhances your personal credibility, and helps develop you as a person. The purpose of this course is to explain what it means to be a professional at work and what it takes to maintain a professional image. This course is designed for a broad audience.
Tips for Better Email Communication (#2112548)
This tutorial provides an overview of email best practices, including tips on using program options to build and maintain customer-and-workplace relationships, on organizing email messages more effectively, and on professional use of formatting.
Customer Service
The Texas A&M University System: A Culture of Service (#2111241)
This course provides an introduction to basic customer service principles and explains the importance of customer service to The Texas A&M University System.
Employment Law
Leave Information and Guidance for Supervisors (#2113158)
This course is designed for supervisors. The objectives are to define the different types of paid and unpaid leave available to A&M System employees, practice administering the types of leave according to System Regulations, and to locate and use leave resources available to you. Course content provided by the Division of Human Resources and Organizational Effectiveness, Texas A&M University. Online training developed by HROE Professional Development, Texas A&M University.
FMLA and Parental Leave Information and Guidance for Supervisors (#2113159)
This course is designed for supervisors. The objectives are for the supervisor to locate and use resources available for issues related to Fair Labor Standards Act (FLSA) compensatory and state compensatory time; explain the differences between FLSA comp time and state comp time; calculate and monitor comp time hours accurately. Course content provided by the Division of Human Resources and Organizational Effectiveness, Texas A&M University. Online training developed by HROE Organization Development, Texas A&M University.
Comp Time Issues for Supervisors (#2112756)
This course is designed for supervisors. The objectives are for the supervisor to locate and use resources available for issues related to Fair Labor Standards Act (FLSA) compensatory and state compensatory time; explain the differences between FLSA comp time and state comp time; calculate and monitor comp time hours accurately. Course content provided by the Division of Human Resources and Organizational Effectiveness, Texas A&M University. Online training developed by HROE Organization Development, Texas A&M University.
ADA for Supervisors and Faculty (#2111125)
This course presents different scenarios meant to challenge supervisors and faculty to think about how to properly respond when an ADA-related issue/potential issue arises.
Leadership
Management Overview for New Supervisors (#1002)
This course provides a brief overview of management within the A&M System, including what management means, what to expect when you become a manager, and resources for managing more effectively.
Performance Management
Performance Management Best Practices (#2112082)
The performance management process is intended to create an ongoing dialogue between the supervisor and employee. This course describes the performance management process: Plan, Coach, Evaluate and Reward. After taking this course you will be able to create a meaningful and relevant performance plan, identify coaching techniques to enhance communication, identify strategies that will prepare you for the yearly performance evaluation, and express appreciation through recognition and rewards. This course is designed for a broad audience.
Performance Management: Supervisory Best Practices (#2114740)
This course will provide an overview of the supervisory role in continuous management of employee performance. Using the PCER model (Plan, Coach, Evaluate, Reward) of performance management, participants learn best practices for setting performance expectations, providing coaching and feedback, documenting performance, conducting performance evaluations, and recognizing and rewarding performance.
Managing Employee Performance (#1003)
Covers the performance management process, including how to prepare for and conduct annual performance evaluations. The target audience is A&M System supervisors. Performance management is presented as a year-round process consisting of four main activities: Plan, Coach, Evaluate, and Reward. Preparing for and conducting performance evaluations is covered in the section on evaluation. Course content provided by the Organizational Development Department in the Division of Human Resources & Organizational Effectiveness at Texas A&M University.
Positive Management of Performance Problems (#1004)
Covers how to address employee performance problems and to administer discipline when needed.
Recruiting & Hiring
Effective Hiring Practices (#2111264)
Designed to teach A&M System supervisors how to hire effectively and fairly. Topics covered include preparing/updating the position description, posting the vacancy, developing interview questions, conducting interviews, and notifying candidates.
Safety
Personal and Organizational Safety Awareness (#2114728)
Texas A&M University is committed to safety. This course is an overview of the resources available for students, faculty, staff, and visitors to reference for personal or general safety guidance at Texas A&M University.
Technology
Introduction to Microsoft 365 (#2114577)
The individual programs in the Microsoft Office 365 suite share many common tools and functions. This course provides a solid foundation for the basic tools used in all of the Microsoft Office 365 programs. Upon completing this course, you will be able to manage and customize the user environment; create, save, and manage files and folders; and select and edit text.
Working in Workday for Managers (#2114108)
This course is designed to introduce the Workday application to Managers within the Texas A&M University System. Topics covered include defining supervisory organizations, recalling features, responding to inbox items, managing delegations, managing performance tasks, managing team functions, and running reports.