Featured Resources
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- Article - Crucial Learning: Working with Sensitive, Emotional Employees
- Article - Crucial Learning: Constructive Criticism: How to Hear it When You'd Rather Not
- Video - Crucial Learning: How to Manage Passive-Aggressive Comments
- Video - Crucial Learning: How to be Receptive to Feedback You Don't Like
- Article - Crucial Learning: Why People Get Defensive and What You Can Do About It
- Article - Crucial Learning: How to Handle a Personal Judgement
- Article - Crucial Learning: Should You Hold People Accountable Publicly?
- Article - Crucial Learning: When Feedback Feels Abusive
- Article - Crucial Learning: How to Respond Effectively to Fierce Criticism
- Article - Crucial Learning: My Younger Employees Won't Accept Feedback. What Can I Do?
- Article - Crucial Learning: What to Do When Employees Don't Respond to Feedback
- Article - Crucial Learning: Working with Employee Input
- Article - Crucial Learning: Tips on Influencing Your Team Through Change
- Article - Crucial Learning: What to Do When Employees Don't Respond to Feedback
- Article - Crucial Learning: Leaders Want Input. Employees Wont Share it. What Can We Do?
- Article - Crucial Learning: How to Make It Safe to Deliver Feedback
- Article - Crucial Learning: The Ultimate Guide to Effective Communication in the Workplace
- Article - Crucial Learning: How to Keep Performance Feedback on Track
- Video - Crucial Learning: How to Respond to Unexpected Feedback
- Video - Crucial Learning: How to Have a Respectful Disagreement
- Video - Crucial Learning: How to Listen to Someone You Disagree With
- Video - Crucial Learning: Crucial Influence: Four Ways Leaders Can Become More Influential
- Video - Crucial Learning: How to Respond to False Information
- Video - Crucial Learning: How to Set Clear Expectations
- Article - Crucial Learning: How to Respond to Rude People
- Video - TED: Your 3-Step Guide to Setting Better Boundaries at Work
- Video - TED: The Secret to Giving Great Feedback
- TrainTraq Course: Professional Presence (#2111254)
- TrainTraq Course: Tips for Better Email Communication (#2112548)
- Book: Daoust, M. P., & Paton, F. (2020). Conflict at work: A toolkit for managing your emotions for successful results. MaplewheatPublishing.
- Article - Management Training Specialists: What is the Thomas Kilman Conflict Management Model?
- Book: Algert, N. T., Liau-Hing, Y. C., & Rogers, K. S. (2021). Conflict management and dialogue in higher education : 3rd edition. Information Age Publishing, Incorporated
- LinkedIn Learning: Customer Service Collection
- Video - TED: Why We Need to Treat Our Employees As Thoughtfully As Our Customers
- TrainTraq Course: The Texas A&M University System: A Culture of Service (#2111241)
- TrainTraq Course: Leave Information and Guidance for Supervisors (#2113158)
- TrainTraq Course: FMLA and Parental Leave Information and Guidance for Supervisors (#2113159)
- TrainTraq Course: Comp Time Issues for Supervisors (#2112756)
- TrainTraq Course: ADA for Supervisors and Faculty (#2111125)
- Video - Crucial Learning: How to Advocate for Your Team
- Article - Crucial Learning: Tips on Influencing Your Team Through Change
- Article - Dale Carnegie: Managers Matter
- Article - Dale Carnegie: Recognizing Leadership Blind Spots
- Article - Dale Carnegie: Humble Leaders
- Video - Dale Carnegie: Enabling Leaders to Move Employee Engagement to the Next Level
- Video - FranklinCovey: Be a Better Leader: Build a Culture of Resilience and Psychological Safety
- Video - FranklinCovey: Become a More Successful Leader by Creating a Culture of Feedback
- Article - John Maxwell Leadership: Congratulations On Being Promoted! Are You a Leader Yet?
- Article - John Maxwell Leadership: 3 Ways Leaders Can Mobilize Team Members
- Video - TED: Why good leaders make you feel safe
- Video - TED: How Great Leaders Innovate Responsibly
- Video - TED: 5 Ways to Lead in an Era of Constant Change
- Video - TED: A Guide To Collaborative Leadership
- Video - TED: Great Leadership is a Network, Not a Hierarchy
- Video - Managers' Minutes: What Employees Want from Managers
- Video - Managers' Minutes: Managing Generations in the Workplace
- Video - Managers' Minutes: Management Strategy: Having Fun at Work
- Video - Managers' Minutes: Management Strategy: Effective 1 on 1's
- Video - Managers' Minutes: Management Strategy: Constructive Feedback
- Video - Managers' Minutes: Management Strategy: Conducting Stay Interviews
- Video - Managers' Minutes: Giving Yourself a Leadership "Wellness Check-up"
- Video - Managers' Minutes: Give Me a Break!
- Video - Managers' Minutes: Building Trust & Advocating for Your Employees
- Article - Mind Tools: Managing in a VUCA World
- Article - U. S. Chamber of Commerce: Work-Life Integration vs. Work-Life Balance
- Article - Culture Amp: The Importance of 1-on-1 Meetings
- Book: Management Tips. Harvard Business Review, 2018
- TrainTraq Course: Management Overview for New Supervisors (#1002)
- TrainTraq Course: Performance Management Best Practices - OD (#2112082)
- TrainTraq Course: Performance Management: Supervisory Best Practices (#2114740)
- TrainTraq Course: Managing Employee Performance (#1003)
- TrainTraq Course: Positive Management of Performance Problems (#1004)
- TrainTraq Course: Personal and Organizational Safety Awareness (#2114728)
- TrainTraq Course: Introduction to Microsoft 365 (#2114577)
- TrainTraq Course: Working in Workday for Managers (#2114108)
- Video - Managers' Minutes: Introduction to Microsoft Teams
- Video - Managers' Minutes: Exploring LinkedIn Learning Collections