Criminal Background Check Instructions

This information is intended to help HR Professionals and Hiring Supervisors assist applicants in troubleshooting issues that may arise during the background check process.

Please note: each applicant will receive a system generated email from the background check vendor with a link to the background check application.

  • The email will be from noreply@sterling.app and the subject line will read "Texas A&M University – Background Screening Instructions".
  • Each applicant receives 4 emails: Initial request + 3 reminders.
  • The reminder emails have a subject: "Reminder – On behalf of Texas A&M University – Background Screening Instructions".
  • If you do not believe you have received the email, please check your Junk/Spam folder.
  • You cannot complete the application on a tablet or smartphone.
  • You must have 7 years of address history readily available.
  • If you get locked out or are having difficulties, Recruitment and Workforce Planning can help; call (979) 845-5154 or email jobs@tamu.edu.