Criminal Background Check Instructions

This information is intended to help Human Resource Hub Professionals and Hiring Supervisors assist applicants in troubleshooting issues that may arise during the background check process.

Please note: each applicant will receive a system generated email from the background check vendor with a link to the background check application.

• The email will be from noreply@sterling.app and the subject line will read "Texas A&M University – Background Screening Instructions".
• Each applicant receives 4 emails: Initial request + 3 reminders.
• The reminder emails have a subject: "Reminder – On behalf of Texas A&M University – Background Screening Instructions".
• If you do not believe you have received the email, please check your Junk/Spam folder.
• You cannot complete the application on a tablet or smartphone.
• You must have 7 years of address history readily available.
• If you get locked out or are having difficulties, please contact onboarding@tamu.edu.