Work Unit Operations Competency

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Do you find yourself working 50 hours a week? Do you leave the office feeling overwhelmed and exhausted? Do you feel like you are solving everyone’s problems and do not have the time to accomplish your own tasks and goals?

Open door policies are great; however, many supervisors fail to award themselves the necessary time to plan, organize and monitor work tasks. Operating a work unit takes a vast set of skills that build upon one another. Often, the time we take to plan, organize and monitor can save us time in the long run and lead to long-term success.

Effective supervisors know that when they take the time to hire the right people for the job, develop their employees’ skills and problem-solving abilities, and inform their employees about important information within the organization, there is increased productivity in the work unit. Effective supervisors know that having the title of Supervisor does not mean they have to do it all. Rather, they develop skills and place trust in their employees to accomplish the assigned tasks.

Effective supervisors are able to organize, distribute and evaluate work tasks in order to assure high quality, efficient outcomes. Are you managing your work unit in the most efficient fashion? Take the Work Unit Operations Competency Assessment and find out. When you have completed the assessment, refer to the Work Unit Operations Analysis Tool to identify workshops available to help you operate a more effective unit.

Work Unit Operations Assessment

Work Unit Operations Analysis Tool

Other Resources

  • Readings
    • Covey, Stephen. The 7 Habits of Highly Effective People. London: Simon & Schuster, 1999. Print.
    • Covey, Stephen R. The Seven Habits of Highly Effective People: Restoring the Character Ethic. New York: Fireside Book, 1990. Print.
    • Haynes, Dave. The Peon Book: How to Manage Us. San Francisco: Berrett-Koehler, 2004. Print.
    • Song, Mike, Vicki Halsey, and Tim Burress. The Hamster Revolution: How to Manage Your Email before It Manages You. San Francisco, CA: Berrett-Koehler, 2007. Print.
    • Hersey, Paul. The Situational Leader. New York, NY: Warner, 1985. Print.
    • Weiss, Donald H. Creative Problem Solving. New York, NY: American Management Association, 1988. Print.
  • Tools