Criminal Background Check Instructions

This information is intended to help HR Liaisons and Hiring Supervisors assist applicants in troubleshooting issues that may arise during the background check process.

Please note the following:

  • Each applicant will receive a system generated email from the background check vendor with a link to the background check application.
    • The email will be from noreply@sterlingts.com. The subject line will read “Texas A&M University – Background Screening Instructions”.
    • Each applicant receives 4 emails: Initial request + 3 reminders.
    • The reminder emails have a subject:  “Reminder – On behalf of Texas A&M University – Background Screening Instructions”.
    • If you do not believe you have received the email, please check your Junk/Spam folder.
    • You CANNOT complete the application on a tablet or smartphone.
    • You must have 7 years of address history readily available.
    • You must provide previous/current Criminal History information.
    • If you get locked out or are having difficulties, Recruitment and Workforce Planning (979-845-5154 or jobs@tamu.edu) can help.