PCER Performance Management Model

The performance management process is intended to create an ongoing dialogue between the supervisor and employee. The Human Resources department recognizes the PCER (Plan, Coach, Evaluate, and Reward) model for facilitating the performance management process. Through this process, best practices are utilized to create a performance plan, coach for successful completion of the plan, and complete the annual performance evaluation.

Follow the Performance Management Process Roadmap throughout the year! To find out more about the performance evaluation process, see the PATHways website.


  • Plan:  Performance Management begins when the supervisor reviews the employee’s position description, creates the performance plan, and discusses it with the employee. This helps establish mutual understanding of the performance and behavioral expectations.
  • Coach:  The supervisor provides coaching and feedback throughout the year to help their employees successfully reach their goals. The performance plan becomes a working document to be referenced, and revised if necessary, throughout the performance review period. The supervisor and employee can each enter confidential progress notes into PATH at any time.
  • Evaluate:  During the evaluation process, the supervisor may rely on multiple resources, such as the employee self-assessment, progress notes added during the year, accolades, and customer feedback to assess the employee’s performance. The supervisor meets with the employee to discuss the evaluation, explain the ratings, and provide feedback about strengths and areas for improvement. The supervisor then completes the evaluation in PATH and sends it to the employee to acknowledge before formally closing the review in PATH.
  • Reward: The supervisor recognizes and rewards performance at year-end and during the year as merited.