Texas A&M University
Classification Specifications

General Description:  Supervises daily service area activities and provides customer support to a service area.

Typical:  Supervises daily service area activities; provides training and advice to other support personnel; serves as an information resource for the unit; ensures adherence to policies and procedures within the unit and assists in the development of office procedures; oversees records management; makes recommendations for process improvement or administrative changes; oversees service delivery for unit; resolves customer problems and complaints; adds, verifies, retrieves and changes customer or order information and conducts periodic audits for accuracy; compiles data to prepare correspondence, forms, reports or other documents; performs related duties as required.

Received:  General instruction and periodic review from administrative supervisor.

Given:  Detailed instruction and frequent review of support staff and/or Student Workers.

Required:  High school graduation or any equivalent combination of training and experience. Five years in general office or clerical work.

Preferred:   None.

Required:  None.

Preferred:  None.

Typical:  Use of standard office equipment and personal computers.

Typical:  Working knowledge of word processing, spreadsheet and/or data entry applications.