0061
CUSTOMER SERVICE ASSISTANT
11/01/01
SUMMARY
General Description: Provides customer support to a service area.
DUTIES
Typical: Answers the telephone and provides general information to customers; greets customers and provides assistance or direction; receives and processes requests for service; enters, retrieves and verifies data; maintains files and records; receives, sorts, and routes mail; may admit and discharge patients; performs scheduling tasks for patients or service requests; performs related duties as required.
SUPERVISION
Received: General instruction and periodic review from administrative supervisor.
Given: None.
EDUCATION AND EXPERIENCE
Required: High school graduation or any equivalent combination of training and experience. No experience required.
Preferred: Some experience in general office or clerical work.
LICENSES, CERTIFICATES OR REGISTRATION
Required: None.
Preferred: None.
EQUIPMENT
Typical: Use of standard office equipment and personal computers.
KNOWLEDGE, ABILITIES AND SKILLS
Typical: Working knowledge of word processing, spreadsheet and/or data entry applications. Keyboarding skills.