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Dealing with Difficult Behavior
Overview:
This workshop provides information on a continuum of human behaviors. The workshop explores why some people
may display difficult behaviors and how we
can constructively respond. Topics will include how to develop increased assertiveness in dealing with
others, steps involved in responding to difficult workplace behaviors, and how to respond to six types
of difficult behavior patterns. The workshop will also provide an opportunity to enhance self-awareness
about one's own behavior.
(3 hrs) offered 3 times per year
Availability and Registration:
